FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Q1: Are you manufacturer or Trading Company ?

We are a professional manufacturer specialized in producing scarvs for 20 years.

Our address is in Suzhou, Jiangsu, China. Suzhou mulberry silk is world-famous and is one of the best silk in China.

We have our own assembly line, professional workers and professional equipment.

Q2: SAMPLES ?

If you need our stock sample, we can provide one for free. If you need sample customization, you need to bear the sample customization cost, but the charges will be returned after placing order.

Q3: OEM&ODM ?

We can produce the new design according to your requirement, including size, material, quantity, design, packing solution,etc.

Q4: MOQ, Small Order ?

The MOQ depends on the product for size, material, colour and so on.

Generally, the MOQ for silk scarves is 50 meters.

For long-term cooperation, we are willing to grow with you and support small orders, but the price of small orders needs to increase by 20%-30%.

Q5: Quality ?

Every proceeding is strict controlled by our technicians and before shipping, we would send the bulk sample for confirming. Any problem should be settled before shipping. Test reports can be provided, EU and US standards, Certifications: SGS

Q6: Time ?

Usually, the sample lead time is about 14 days after receive sample fee. And bulk production is 20-30 days from the day you approve the PP sample.

Q7: Delivery ?

For urgent or small order, you can choose the following express: DHL, UPS, Fedex, TNT, EMS. For large bulk order, we advise to ship by sea/air to save shipping costs.

Q8: Payment ?

Small order: 100% by T/T.

Big order: we can accept 30% deposit and 70% balance before shipping by T/T, L/C at sight.

Q9: After sale service ?

All products we did will enjoy the after sale service:

1) We respect all copy rights for your original patterns and will protect.

2) For the bulk quality control, we focus on each piece.

3) If have any defect, we are willing to compensate until you are satisfied.

Q10: Protection of Copyright ?

Promise your patterns or prodcuts only belongs to you, never public them, We can be signed.

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